Updates on Jan 12, 2021
I would like to update that although the process was soooooooo… long, I have received the product.
Both German Police and Visionbody confirmed that the company have no intention to deceive anyone. Instead, an MD, Mr Oliver Brandt said he was under a medical treatment for a year. I don’t know how many ppl are in this company… but… OK, before I die, they appeared. I tried to ask for the product, without any faith and after a few more delays, it arrived!
I would like to remove the post, but I guess it’s better to give some hope to those who have the same poor shopping experience. If you’re alive, do contact Visionbody again, they may reship your product. Now, I wonder how to return the refund to Mastercard. Or, think the contract was over, this is a gift… haha, just kidding, I’ll inform a representative anyway.
Yeah, I knew I am stupid.
Just wanna share everything for the world to avoid this SCAM /fraud (Betrug) again.
I ordered an EMS wireless suit from the official shop on May 2, 2019 and paid by credit card on the same day. I got the email notice and even a website to login to check my account and see the order processing. Without getting the product for months, I cancelled it on Oct 3 and requested for a full refund. Then of course, no refund. The customer service kept on stalling. I tried to reach the CEO Henri Schmidt by emailing him, posting in facebook and reached him in Linkedin. He simply blocked me in facebook and ignored me in Linkedin.
What should be done is simply a refund. I can’t speak German but they surely did understand what I am asking.
On May 2, 2019 I ordered a EMS wireless suit from the shop of their official web site link.
Everything seems so normal, email confirmation received.
And the amount shown in my credit card statement:
Then the SCAM began:
On May 28 this email came.
I waited and asked them again on Jun 30.
Nico Tsintzas — Visionbody replied:
30 Jun 2019
Thank you for your message.
Normally, you should have received an automatic message from production that we have a delay by the delivery.
Due to the quality of the last batch, which did not meet our requirements, this situation has come up.
We want to say sorry for this situation.
The delivery will therefore be delayed until the week of 8th july.
Have a nice evening!
Nico Tsintzas — Visionbody
13 Sep 2019
Thank you for your message and excuse the long wait for your system.
We can send you the technical components (the heart of the system) on Tuesday.
The suit has unfortunately not yet come out of production.
After consultation with the management, the suit will arrive in the next 10 days.
Would this be ok for you?
I wish you a nice weekend!
After some mails like these, I knew it’s a SCAM.
On Oct 3:
10月3日 週四 上午8:36
寄給 Visionbody、 support
I would like to request for a full refund as the suit never arrived.
Nico Tsintzas — Visionbody
04 Oct 2019
Good day Jess,
thanks for your message.
Sorry for the long waiting time for your product. We can understand you and will make the full refund in the next 10 days.
Have a nice weekend.
Again, nothing happened~
On Oct 21 I wrote:
Full refund demanded for order #22045
10月21日 週一 下午12:29
寄給 info、 Visionbody
My order was placed on 2, May 2019 and I don’t want to wait any longer.
Please make full refund to my credit card as promised.
On the same day I’ve received:
Visionbody Vertriebs GmbH
10月21日 週一 下午4:13
Sehr geehrte Damen und Herren,
Ihr Auftrag Nr. 18620321 vom 02.05.2019 wurde soeben aus unserem System storniert.
Bereits bezahltes Auftragsguthaben erstatten wir Ihnen in den nächsten Tagen auf dem gleichen Weg (Bank, Paypal, Kreditkarte, etc.) Ihrer Zahlung zurück.
Sollten Daten für die Zahlung fehlen, wird ein Sachbearbeiter mit Ihnen Kontakt aufnehmen.
Ihr Visionbody Vertriebs GmbH Team
I really did think I’m done and they are a normal company… for a while.
Then the story continued. This is so time wasting. If I know any american lawyer, I will claim for all of my pshycial time loss, psychological burden, a lost of trust in Germans… no time to endeavour in the HK protest, no new iPhone,… sorry going too far.
they still have the online ticket for this
From Jess Ho on Nov 4
Hi Mr. H. Schmidt,
This is the 3rd time I am asking for the refund of order #22045. A
one-month order which took over half year that I had to cancel.
I am really disappointed about your company’s service.
I orderd the product in May, and you said it takes 1 month for delivery.
When I aked for the delivery, I was stalled each time, for months, weeks,
Now, I don’t want to wait any longer.
You know, I do order globally, but never did refunds take more than 48
You are stalling again.
2 weeks passed and no refund from you.
I am really stupid and don’t know much about commercial crimes in Germany.
Or is your company really a registered company in Germany?
Germans are trustworthy race to me.
1 more week I shall wait.
Or I guess I should take other actions.
Please, don’t make me write again.
From Jess Ho on Nov 11
It’s over a month. i tried every method to reach your company. What you do is block me in facebook.
Diandra Bohnes11/11/2019 08:25
Hello, I am very sorry but I have forwarded your cancellation to the responsible department and unfortunately I can not do more for you as I have no authority to refund. But I’ll point out urgency again so you can finally get your money.
From Jess Ho on Nov 24
Who is responsible for the refund?
Diandra Bohnes answered on 25/11/2019 09:51
End of the emails~
I tried facebook, and now they deleted my post and I cannot leave new comment.
I tried Linkedin
I even asked in Quora and got some answer.
Although I cannot walk into the local police precinct (Polizeirevier) and file a police report (Strafanzeige), I have reported online, no response from the police yet.
I will contact the credit card company and have the charge reversed anyway.
Since I googled many times and still see nobody file any complain against this company, I wondered if it is only me who have bad luck. To refund or lot, this Henri Schmidt owed me an answer.
This VISIONBODY is totally a SCAM to me. Beware of online shopping, folks.
I still see their app in app store. Anybody please tell me it’s simply a misunderstanding and I can get back my cash. And I will delete this post and appologize gladly.
Updates on Jan 12, 2021
Although it was a poor shopping experience, it turned out there was no fraud. Product received.
Visionbody – Update 有 “ 6 則留言 ”
Same happened to me. Did you get the refund??
Yep, from the magnificent Mastercard.
I also reported the case to German Police, but seems no action at all.
Oh my gosh I wish I saw your post sooner. I made the purchase online on April 4th this year. They say I should expect the shipment in a month and I have been asking for shipment tracking number. He keeps pushing it off. I have a feeling same thing happen to me.
Poor you. Ask your credit card centre for a reverse payment.
Same happened to me. Wish I had read this earlier. It’s been 6 months and I am still waiting to receive the product. I claimed for a refund and informed my bank.
The same happened to me. I contacted Visa and got the money back.